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My LEGO® Toy Pad isn’t working.

If your LEGO® Toy Pad isn’t working properly, please follow these steps:

1. Unplug your Toy Pad.
2. Place your Toy Pad on a stable, secure, hard and flat surface.
3. Ensure that your Toy Pad is not on any metal or electronic surfaces or objects.
4. Plug your Toy Pad back into your console.

If your Toy Pad is still not being recognized after following these steps, please contact LEGO® Dimensions Support by clicking on the "Ask for Help" or “Contact Us” links above.
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Topic Information
  • Topic #: 24037-15
  • Date Created: 09/15/2015
  • Last Updated: 10/07/2015
  • Viewed: 60996
My LEGO® Toy Pad isn’t working.
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Topic 24037-15

My LEGO® Toy Pad isn’t working.

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